Want to know what retail associates really think makes a rep worth their time? We surveyed 630+ frontline staff across outdoor retail to find out, and the message was clear. Great reps don’t just show up: they educate, support, and act like part of the team.

This new report, powered by ENDVR’s Frontline Insights, reveals exactly what separates the reps who earn trust from the ones who get ignored. You’ll get actionable takeaways on what store staff actually want, from real product knowledge to consistent follow-through and mobile-first support. Download the “What Makes a Great Rep” Report and start turning every store visit into a brand-building opportunity.